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Frequently Asked Questions

Are estimates free?

Estimates are always free. You don’t even have to be home. We can come by and leave the information on your door, or we can call you to set a time to meet with you.

What does it cost?

We base your price on the square footage of your grass areas. Prices start as low as $34 per application. Many times, we can estimate a price range over the phone by looking at the records of your neighbors who are already Fairway Lawns customers.

Do I need to sign a contract?

Ours is a verbal agreement. You are free to cancel at any time. But if you stay on our program, you will see the best results. Our service is continuous from year to year, like a subscription, so if you move or need to cancel for some other reason, you must contact us to stop the service.

What are your office hours?

Our office hours are 7:30 a.m. to 6:00 p.m. CST Monday through Friday and 8:00 a.m. to 3:00 p.m. CST on Saturdays in the spring. You can reach all branches with our toll free number 1-800-300-8565. For your local office number, please click on your state under Locations on the navigation bar above. After hours, please feel free to email us.

Are you privately owned?

Fairway Lawns has been under the same family ownership since 1979. We are not publicly traded (which means we do business the right way, without pressure from stockholders.) Read about Fairway Lawns’ history.

Are the applications safe for my children and pets?

All our applications equal or exceed EPA safety standards. We recommend that children and pets stay off the yard after a liquid application, until it is dry (about 30 minutes.) This is an additional safety measure in case someone happens to have a particular allergy (even dogs can have allergies.) Through the years, we have found that this is a personal decision. Some clients leave their dogs out all the time, even while we’re doing the application, and others always put them in the house or garage when we’re coming out.

Do I have to be home when you come out?

Not at all. We will just leave your invoice on the door, along with information on today’s application as well as watering and mowing instructions. If you need to know when we’re coming out, to unlock a gate or put up the dogs, we can call you the day before to let you know.

How many times per year do you come out?

Our regular program is 7 to 8 applications per year, depending on the type of grass you have and which city and state you live in. When we do an estimate, we will recommend the appropriate program for your lawn. We may recommend some additional weed applications for the first year only, depending on the shape your lawn is in and the time of year that you start the service.

Can you treat weeds in the flowerbeds?

Unfortunately, we can’t treat flowerbeds. Flowers and ornamentals are just too sensitive to the weed control materials, and we can’t risk damaging any of your plants.

If someone referred me, do they get a discount?

Most of our customers come from referrals from other happy customers, and we appreciate that very much! If someone referred you and you become a full-program customer, that person will get a $50 credit on his or her account. Likewise, when you are on our service and you refer someone else, you will receive the same $50 credit each time someone you refer becomes a full-program customer.

What are free service calls?

If you see weeds popping up, or you need some extra fertilizer between your regularly-scheduled applications, we’ll come out and treat your lawn at no charge. (Skipping regular applications voids this guarantee.)

How long until I see results?

It depends on the shape your yard’s in to begin with. When we do your estimate, we’ll let you know how long it will take for your lawn to reach its maximum potential. Some customers start out with a yard that’s a mess! Others have new sod that looks great. With each application, you’ll see a difference, but if your yard is thin and full of weeds, it make take a growing season or two to get it looking like a showplace.

May I take less than the recommended number of applications, perhaps just the weed control?

It depends on the results you’d like to see. If you want the results that we want for you, you must take the full program. Many people think if they just take the weed control applications, they won’t have weeds. But your main defense against weeds is a thick, lush lawn. If you want to take just the weed control applications, then you must be sure you fertilize your lawn yourself. And bear in mind that when we do fertilizer applications, we also spot spray weeds. The materials we use are not available over-the-counter—some weeds, like wild violets or onions or nutsedge require special materials designed specifically for those weeds. And if you take just weed control applications, we will not be out in the summer when summer weeds are present.

Can you get rid of moles or gophers?

If we knew how, we’d be rich! Unfortunately, there is no sure way to rid your yard of moles and gophers. Traps are the best way, but they are difficult to place and time-consuming to monitor. Terriers can be good at catching them, but they’ll dig up your entire yard in the process. A shotgun works, too, but the neighbors would probably call the police! But seriously, please do not think that getting a preventive grub application or treating for grubs will rid your lawn of moles. Moles eats many different things, primarily earthworms. If you have a bad mole problem, you may want to contact a pest control company who will set and monitor traps.

I just got my application and…

What if it rains right after?

In most cases, rainfall will not harm your application.  In fact, all applications need to be watered in, so rainfall is really a benefit.  However, if it’s raining when we’re planning on coming out, we will reschedule your application, as we don’t want our lawn techs out in the rain, especially if lightning is a possibility!

What if my mowers came right after you did an application?

With dry granular fertilizer applications, it doesn’t matter at all.  The lawnmower will not “suck up” the fertilizer.  But if we did a liquid weed control application, give it 7-10 days to judge the effectiveness, and give us a call if you don’t see some results.  If your mowers have a set schedule (or you always mow on certain days,) just let us know, and we’ll note that on your account and work around it.

When can I mow and water?

Rule of thumb is to wait 24 hours, water the application, then mow.  You can wait longer if you want to, but try to get it watered in within 7 days, if there’s no rain.  Each time we come out, we’ll leave information about the application on your door with your invoice.

Do I have to water before I mow?

For best results after an application, water it in before mowing.

When can I let my children and dogs out?

If we did a liquid application, please let it dry before letting children and pets on the lawn–about 30 minutes.  This is just an additional safety precaution in case a child or dog happens to have a particular allergy.

Why is there fertilizer on my driveway & patio?

We do our best to keep fertilizer off your concrete areas, but you might find some once in awhile, because the commercial spreaders that we use are designed for the best possible coverage.  The fertilizer we use will not hurt or stain your concrete.

Why are you doing an application in the winter?

Although your lawn may be  brown and dormant in January and February and look like it doesn’t need anything, there are literally millions of weed seeds down there, just getting ready to germinate.  Over the winter, rain and wind and animals have brought all kinds of seeds to your lawn.  Our pre-emergent is designed to stop a lot of these before they germinate.  Once certain weeds germinate (like crabgrass) they are extremely difficult to control.

Why are you doing an application when my lawn is brown and I can't water?

Summer drought can put some nice lawns into premature dormancy, and we understand that it’s not always possible or practical to keep watering, not to mention the water bill!  But even though it looks brown, the root system is still active and still needs caring for, even more so because it is drought-stressed.  When the fall rains come, your lawn will recover much more quickly than those that have not been fertilized, and the late summer fertilizer will give it a healthy boost to help protect it against cold weather and freeze damage.

Why do I still have weeds after I've been on your service awhile?

There are many different scenarios that will produce different answers.  But, regardless of the scenario, if you see weeds between your regular applications, just call us and we’ll take care of it.

Why are you doing another application so soon?

During late spring and summer, as we get into the growing season, your applications could be 4 weeks apart.  If it’s your first year on the service and your lawn tech advised that you would need grassy weed applications, you may have 2 or 3 applications as close together as a week or 10 days.   We realize that may not be convenient for your budget, but it’s what your lawn needs to get into shape.  We will never do extra applications or applications that you did not authorize when you started the service.

Why did you do 2 (or 3) applications at once?

Certain optional applications coincide time-wise with regular applications.  If you requested a Sup-R-Soil application and a Preventive Grub application, these may coincide with your fertilizer application. Or you may have a Tree & Shrub fertilization done at the same time as a Dormant Oil spray, just because that’s the correct time to do both, even though they’re completely different. The applications are perfectly compatible and thus can be done at the same time.  If this is a strain on your budget, you may feel free to take an additional 30 days to pay, or just call our office if you need to make other arrangements.  We’d rather get the applications down at the right time and get paid a little later, than put the applications down at the wrong time.

Payment/Billing

How do I pay my bill?

Each time we come out, we will leave your invoice on the door.  There are many ways to pay:

  • mail a check after each application
  • prepay for the entire year and get a discount
  • make monthly payments with a credit card (annual cost, divided by 12)
  • call our office with your credit card #
  • set up automatic credit card billing for hassle-free payment
  • pay online with a credit card

What credits cards do you take?

We take Visa, MasterCard and Discover.  You may call us with your credit card number or pay online.

Is there a discount for paying for the year?

If you would like to prepay for the year, we offer a 4% discount.  If you take the full program, plus one special optional application (like Sup-R-Soil or Preventive Grub) we offer an 8% discount on everything.

May I take extra time to pay if I had 2 different applications at once?

Of course. Sometimes two applications are done at once because it’s the proper time to do them, but we know that’s tough on the budget. In that situation, you may take an additional 30 days to pay.

How long do I have to pay my bill before a late fee is applied?

We ask that you pay within 30 days, but we do not apply late fees.  If it’s  going to be over 30 days, please call our office to notify us.

CUSTOMER CLIPPINGS

We are so pleased with our results that we’ve recommended your service to others.”

Janet F. | Benton, AR

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